Guest Experience Agent – Front Desk

Highgate; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Richmond, VA seeks a Guest Service Agent to provide attentive, courteous service during check-in, stay, and checkout. You will answer questions, balance accounts, and coordinate with hotel teams to maximize guest satisfaction.

Responsibilities include greeting guests, handling inquiries, and maintaining shift duties with a focus on accuracy and hospitality. Candidates should have basic computer skills and a customer‑focused mindset.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Answer guest inquiries about hotel services and hours.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Maintain a clean and organized work area.
• Balance and prepare shift paperwork according to hotel standards.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Education

High school diploma

Tools

Front Desk software

PBX system

Job description

Highgate Hotels in Richmond, VA seeks a Guest Service Agent to provide attentive, courteous service during check-in, stay, and checkout. You will answer questions, balance accounts, and coordinate with hotel teams to maximize guest satisfaction.

Responsibilities include greeting guests, handling inquiries, and maintaining shift duties with a focus on accuracy and hospitality. Candidates should have basic computer skills and a customer‑focused mindset.