Guest Experience Agent (Front Desk)

DKN HOTEL GROUP; Rancho Cucamonga (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

DKN HOTEL GROUP seeks an entry-level front desk associate to deliver friendly guest service at AVN - Rancho Cucamonga, CA. You will greet guests, handle check-ins/outs, and manage reservations with accuracy and courtesy.

The role requires solid communication, basic accounting, and computer skills. You will work in a hotel lobby environment and support team members to ensure a smooth guest experience.

Qualifications

• Minimum of one (1) year or related experience preferred.
• Knowledge of hotel front desk operations and procedures desirable.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Manage guest departures and close guest accounts at check-out.
• Process guest charges and receipts with cashiering accuracy.
• Answer inquiries and accept reservations by phone or in person.
• Maintain front desk communications and assist other departments as needed.

Skills

Customer service

English speaking

Communication

Attention to detail

Education

Experience in hotel front desk operations

Tools

Cash register

Computer skills

Job description

DKN HOTEL GROUP seeks an entry-level front desk associate to deliver friendly guest service at AVN - Rancho Cucamonga, CA. You will greet guests, handle check-ins/outs, and manage reservations with accuracy and courtesy.

The role requires solid communication, basic accounting, and computer skills. You will work in a hotel lobby environment and support team members to ensure a smooth guest experience.