Guest Experience Agent: Elevate Every Check-In

DKN HOTEL GROUP; Newport Beach (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

DKN HOTEL GROUP in Newport Beach is seeking a dedicated Front Desk Associate to ensure excellent customer service and efficient check-in/out processes. The ideal candidate will maintain a friendly demeanor and assist with reservations and inquiries while providing a 'Home Away From Home' experience for guests.

Ideal candidates should have at least one year of related experience, good communication skills, and a basic understanding of accounting. Physical requirements include standing for long periods and lifting up to 20 lbs.

Qualifications

• Minimum of one year of related experience preferred.
• Knowledge of hotel front desk operations and procedures desirable.
• English speaking.

Responsibilities

• Maintain a friendly and courteous demeanor while providing service to guests.
• Greet guests and complete check-in procedures.
• Facilitate guest departures and close accounts.
• Answer inquiries and accept reservations.
• Control cash and credit transactions.
• Provide assistance to team members and departments.

Skills

Customer service

Communication skills

Attention to detail

Basic accounting

Computer skills

Job description

DKN HOTEL GROUP in Newport Beach is seeking a dedicated Front Desk Associate to ensure excellent customer service and efficient check-in/out processes. The ideal candidate will maintain a friendly demeanor and assist with reservations and inquiries while providing a 'Home Away From Home' experience for guests.

Ideal candidates should have at least one year of related experience, good communication skills, and a basic understanding of accounting. Physical requirements include standing for long periods and lifting up to 20 lbs.