Guest Experience Agent – Front Desk

Midas Hospitality, LLC; Poplar Bluff (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to welcome guests, perform efficient check-in and check-out, and support daily front office operations. The role focuses on creating positive first impressions and delivering outstanding service in a fast-paced hotel environment.

Responsibilities include processing reservations, updating guest records, handling payments, promoting loyalty programs, assisting guests with local information, and coordinating with

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication skills are essential.
• Ability to learn and use hotel PMS quickly.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly, professional manner.
• Process reservations, modifications, and cancellations per standards.
• Explain room types, rates, packages, promotions, and availability.
• Process payments, post charges, and follow cash handling procedures.
• Promote and enroll guests into loyalty programs.
• Respond to guest questions about services, local attractions, and dining.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate front desk records and shift reports.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Multitasking

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to welcome guests, perform efficient check-in and check-out, and support daily front office operations. The role focuses on creating positive first impressions and delivering outstanding service in a fast-paced hotel environment.

Responsibilities include processing reservations, updating guest records, handling payments, promoting loyalty programs, assisting guests with local information, and coordinating with