Front Desk Clerk

Midas Hospitality, LLC; Poplar Bluff (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to welcome guests, perform efficient check-in and check-out, and support daily front office operations. The role focuses on creating positive first impressions and delivering outstanding service in a fast-paced hotel environment.

Responsibilities include processing reservations, updating guest records, handling payments, promoting loyalty programs, assisting guests with local information, and coordinating with

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication skills are essential.
• Ability to learn and use hotel PMS quickly.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly, professional manner.
• Process reservations, modifications, and cancellations per standards.
• Explain room types, rates, packages, promotions, and availability.
• Process payments, post charges, and follow cash handling procedures.
• Promote and enroll guests into loyalty programs.
• Respond to guest questions about services, local attractions, and dining.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate front desk records and shift reports.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Multitasking

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Front Desk Agent / Guest Services Agent

Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.

What You Will Be Doing

As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations. Responsibilities include:

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.
• Follow all hotel safety policies, security procedures, and standard operating procedures.
• Complete additional assignments and projects as requested by hotel leadership.

What You Bring

Previous customer service, hospitality, hotel, retail, or related experience preferred but not required. High school diploma or equivalent preferred. Strong communication, interpersonal, and problem-solving skills. Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment. Basic computer skills and ability to learn hotel Property Management Systems (PMS). Experience handling cash, credit card transactions, and maintaining accurate records preferred. Ability to prioritize tasks, multitask, and adapt to changing guest and business needs. Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.

Physical Requirements

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.

About Midas Hospitality

Founded in 2006, Midas Hospitality has grown into a leading hotel development and management company with more than 1,000 associates and a portfolio of 60+ hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We believe in creating an environment where team members can build rewarding careers, contribute meaningful work, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.