Guest Experience Agent — Front Desk

Gabriel Group; Lenexa (KS); On-site; USD 21,000 - 29,000; Full time

Job summary

Midas Hospitality is seeking a friendly, professional Front Desk Agent / Guest Services Agent to join our hotel team. You will create exceptional first and last impressions for our guests by delivering outstanding guest service during check-in, stay, and check-out.

The ideal candidate enjoys interacting with people, solving problems, and thrives in a fast-paced environment while keeping a welcoming, professional atmosphere.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Ability to provide exceptional guest service in a fast-paced environment.

Responsibilities

• Greet guests, check in/out efficiently with a professional demeanor.
• Manage reservations, modifications, and cancellations per standards.
• Answer questions about hotel services and local attractions.
• Promote loyalty programs and upsell available packages.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

PMS software

Job description

Midas Hospitality is seeking a friendly, professional Front Desk Agent / Guest Services Agent to join our hotel team. You will create exceptional first and last impressions for our guests by delivering outstanding guest service during check-in, stay, and check-out.

The ideal candidate enjoys interacting with people, solving problems, and thrives in a fast-paced environment while keeping a welcoming, professional atmosphere.