Guest Experience Agent — Front Desk

Bardessono; Minnetonka, Northern (MN, KY); Hybrid; USD 48,712,000 - 54,443,000; Full time

Job summary

Sheraton Minneapolis West is seeking a Front Desk Clerk to warmly welcome guests, manage check-in and check-out, and handle daily charges with accuracy. You will assist with reservations, understand rate structures, and maintain smooth front desk operations in a guest-centric environment.

This full-time role requires reliability, teamwork, and flexibility to work varied shifts, including nights and weekends, to ensure an outstanding guest experience.

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Know and use Front Office system for daily transactions.
• Handle cash, checks and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and procedures for reservations.

Skills

Work ethic

Team player

Flexible schedule

Job description

Sheraton Minneapolis West is seeking a Front Desk Clerk to warmly welcome guests, manage check-in and check-out, and handle daily charges with accuracy. You will assist with reservations, understand rate structures, and maintain smooth front desk operations in a guest-centric environment.

This full-time role requires reliability, teamwork, and flexibility to work varied shifts, including nights and weekends, to ensure an outstanding guest experience.