Front Desk Clerk/Sheraton Minneapolis West

Hotel Yountville; Minnetonka, Northern (MN, KY); Hybrid; USD 48,712,000 - 54,443,000; Full time

Job summary

Sheraton Minneapolis West is seeking a Front Desk Clerk to greet guests, manage check-ins/outs, assist with reservations, and handle charges with accuracy.

The role requires teamwork, flexible schedules including evenings and weekends, cash handling, and knowledge of rates and cancellations; the offered hourly rate ranges from $17 to $19.

Qualifications

• High work ethic
• May be required to work varying schedules to include nights, weekends, and holidays
• Team-oriented and guest-focused

Responsibilities

• Greet guests and manage check-ins/outs, assist with pre-registration and reservations as needed
• Post charges accurately and know where to post them
• Operate Front Office system and handle daily transactions
• Manage cash, checks, and credit card information for payments
• Review reservations and block rooms as needed
• Understand hotel rates, discounts, and cancellation procedures
• Handle same-day reservations and follow relocation procedures

Job description

Front Desk Clerk/Sheraton Minneapolis West

#26-2991

Location Description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly rate $17 - $19

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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