Front Desk Guest Experience Agent

Melrosehoteldc; Minnetonka, Northern (MN, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

The Sheraton Minneapolis West in Minnetonka is seeking a Front Desk Clerk to warmly welcome guests, check them in and out, assist with pre-registration and reservations, and maintain accurate front desk transactions. You will manage charges, cash handling, and use the Front Office system to ensure smooth guest experiences.

Teamwork, reliability, and flexible schedules including nights, weekends, and holidays are required. Hourly pay ranges from $17 to $19.

Qualifications

• Experience in hotel front desk operations.
• Ability to handle cash and payments accurately.
• Knowledge of front desk systems and reservation processing.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Post charges and manage daily transactions accurately.
• Assist with reservations and pre-registration when needed.
• Maintain knowledge of rates and discounts and handle related procedures.
• Work as part of a team to deliver great guest experiences.

Skills

Guest service

Cash handling

Teamwork

Adaptability

Tools

Front Office software

Job description

The Sheraton Minneapolis West in Minnetonka is seeking a Front Desk Clerk to warmly welcome guests, check them in and out, assist with pre-registration and reservations, and maintain accurate front desk transactions. You will manage charges, cash handling, and use the Front Office system to ensure smooth guest experiences.

Teamwork, reliability, and flexible schedules including nights, weekends, and holidays are required. Hourly pay ranges from $17 to $19.