Front Desk Clerk/Sheraton Minneapolis West

Bardessono; Minnetonka, Northern (MN, KY); Hybrid; USD 48,712,000 - 54,443,000; Full time

Job summary

Sheraton Minneapolis West is seeking a Front Desk Clerk to warmly welcome guests, manage check-in and check-out, and handle daily charges with accuracy. You will assist with reservations, understand rate structures, and maintain smooth front desk operations in a guest-centric environment.

This full-time role requires reliability, teamwork, and flexibility to work varied shifts, including nights and weekends, to ensure an outstanding guest experience.

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Know and use Front Office system for daily transactions.
• Handle cash, checks and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and procedures for reservations.

Skills

Work ethic

Team player

Flexible schedule

Job description

Front Desk Clerk/Sheraton Minneapolis West

#26-2991

Location Description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly rate $17 - $19

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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