Front Desk Guest Experience Specialist (Evenings/Weekends)

Mr C. Hotels; Minnetonka, Northern (MN, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Sheraton Minneapolis West in Minnetonka is seeking a Front Desk Clerk to warmly welcome guests, check them in and out promptly, and assist with pre-registration and reservations as needed.

Ideal candidates will handle charges accurately, maintain the front desk system, manage cash and credit card payments, review special requests, and help guests with same-day reservations, rate information, and cancellation procedures.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain front office knowledge of the system and daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and handling procedures.
• Assist with reservations (same-day) and follow cancellation/relocation procedures when necessary.

Skills

Guest service

Communication

Cash handling

Teamwork

Job description

Sheraton Minneapolis West in Minnetonka is seeking a Front Desk Clerk to warmly welcome guests, check them in and out promptly, and assist with pre-registration and reservations as needed.

Ideal candidates will handle charges accurately, maintain the front desk system, manage cash and credit card payments, review special requests, and help guests with same-day reservations, rate information, and cancellation procedures.