Guest Experience Agent – Front Desk

HRI Hospitality; Minneapolis (MN); On-site; USD 23,000 - 37,000; Part time

Job summary

Embassy Suites Minneapolis Downtown is seeking a Guest Services Agent for its front desk team. This part-time role involves greeting guests, checking them in and out, and responding to inquiries with a courteous, professional attitude.

Responsibilities include processing payments, coordinating with housekeeping and maintenance, and keeping the lobby area welcoming. Experience in hospitality is preferred and PMS knowledge is a plus.

Qualifications

• Experience in hospitality or customer service preferred.
• Familiarity with hotel PMS systems is a plus.
• Professional, friendly, and welcoming demeanor expected.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Job description

Embassy Suites Minneapolis Downtown is seeking a Guest Services Agent for its front desk team. This part-time role involves greeting guests, checking them in and out, and responding to inquiries with a courteous, professional attitude.

Responsibilities include processing payments, coordinating with housekeeping and maintenance, and keeping the lobby area welcoming. Experience in hospitality is preferred and PMS knowledge is a plus.