Guest Services Agent

HRI Hospitality; Minneapolis (MN); On-site; USD 23,000 - 37,000; Part time

Job summary

Embassy Suites Minneapolis Downtown is seeking a Guest Services Agent for its front desk team. This part-time role involves greeting guests, checking them in and out, and responding to inquiries with a courteous, professional attitude.

Responsibilities include processing payments, coordinating with housekeeping and maintenance, and keeping the lobby area welcoming. Experience in hospitality is preferred and PMS knowledge is a plus.

Qualifications

• Experience in hospitality or customer service preferred.
• Familiarity with hotel PMS systems is a plus.
• Professional, friendly, and welcoming demeanor expected.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Job description

Guest Services Agent - HRI Hospitality### Guest Services AgentApply: Embassy Suites Minneapolis Downtown: Part time: Posted Today: JR105309290 rooms | 12,415 sq. ft. meeting/event space Amenities: free made to order breakfast, on-site restaurant, indoor pool, fitness center, evening reception. A full-service property with spacious suites in the historic Plymouth Building, conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center, Target Field, and a nearby light rail station, with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers. **Pay Range:**$17.00-$27.00The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.# JOB DESCRIPTION**Job Title**: Guest Services Agent **Department:** Front Office **Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*