Guest Experience Agent — Front Desk (Travel Discounts)

Marriott-International; Franklin (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance with AD/D

Voluntary Life

Supplemental Benefits

Short Term Disability

401-K with match

Professional Growth and DevelopmentOp

Travel Discounts

Job summary

Marriott International is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle phone inquiries, assist guests, and address requests with courteous, prompt service.

The role requires excellent English communication, comfort with hotel software, and the ability to manage transactions accurately. A flexible schedule including weekends and holidays is essential.

Qualifications

• Excellent English communication skills, read/write/speak fluently.
• Comfortable using a computer to check guests in and out.
• Ability to handle cash and credit card transactions accurately and confidently.
• Flexible schedule; weekends and holidays availability.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone every day.
• Resolve questions and issues with a friendly, proactive approach.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

PMS software

Front desk software

Job description

Marriott International is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle phone inquiries, assist guests, and address requests with courteous, prompt service.

The role requires excellent English communication, comfort with hotel software, and the ability to manage transactions accurately. A flexible schedule including weekends and holidays is essential.