Front Desk Guest Services Pro — Hotel

Gabriel Group; Clayton (MO); On-site; USD 16,531 - 23,419; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team in St. Louis, MO. The role focuses on delivering outstanding customer service during check-in, stay, and check-out experiences.

The ideal candidate enjoys helping guests, solving problems, and working in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality or customer service experience is preferred but not required.

Qualifications

• Experience in customer service or hospitality settings preferred but not required.
• Excellent communication and problem-solving abilities.
• Ability to provide friendly, professional service in a fast-paced environment.
• Familiarity with basic computer systems and hotel operations preferred.

Responsibilities

• Greet guests in a friendly, professional manner and complete efficient check-in/out procedures.
• Process reservations, modifications, and cancellations per hotel standards.
• Maintain knowledge of room types, rates, packages, and promotions.
• Assist guests with local information, amenities, and transportation.
• Handle payments and cash transactions with accuracy.
• Promote hotel loyalty programs and enroll eligible guests.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate front desk records, shift reports, and logs.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Hospitality mindset

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Cash handling

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to join our hotel team in St. Louis, MO. The role focuses on delivering outstanding customer service during check-in, stay, and check-out experiences.

The ideal candidate enjoys helping guests, solving problems, and working in a fast-paced environment while maintaining a welcoming, professional atmosphere. Prior hospitality or customer service experience is preferred but not required.