Front Desk Guest Experience Specialist

Highgate; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Paid jury duty leave, personal leave,

Job summary

The Renaissance Las Vegas, managed by Highgate, is seeking a Guest Service Agent to deliver attentive service from check-in to checkout. You will greet guests, handle inquiries, assist with reservations and coordinate with departments to ensure guest satisfaction.

Responsibilities include logging packages, answering questions about restaurant hours and local services, handling cash and maintaining front desk procedures, while upholding Highgate standards and promoting a warm, professional guest

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Must be able to stand during entire shift.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Maintain proper operation of the PBX console and ensure standards are met.
• Answer guest inquiries about hotel services, facilities and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare paperwork for closing of shift according to hotel standards.

Skills

Customer service experience

Computer experience

Communication skills

Multitasking

Education

High School diploma or equivalent

Course work in related field helpful

Job description

The Renaissance Las Vegas, managed by Highgate, is seeking a Guest Service Agent to deliver attentive service from check-in to checkout. You will greet guests, handle inquiries, assist with reservations and coordinate with departments to ensure guest satisfaction.

Responsibilities include logging packages, answering questions about restaurant hours and local services, handling cash and maintaining front desk procedures, while upholding Highgate standards and promoting a warm, professional guest