Guest Experience Agent – Front Desk

HEI Hotels & Resorts; Greenwich (CT); On-site; USD 27,000 - 39,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Front Desk/Guest Services Associate in Greenwich to assist guests during arrival and departure and provide a warm, informative welcome. You will handle registrations, answer inquiries, and coordinate with the team to ensure a smooth experience.

The role requires strong communication, basic计算, and the ability to multitask in a fast-paced environment. A flexible schedule including weekends and holidays is expected.

Qualifications

• Guest service experience preferred.
• Ability to input and retrieve information in computer systems.
• Ability to stand and move throughout front office.

Responsibilities

• Greet customers with a friendly welcome and provide information.
• Complete registration using computer system, confirm guests and rate. Promote HEI Hotels & Resorts programs.
• Verify and imprint credit cards for authorization; handle payments and post charges.
• Promptly answer the telephone and relay messages to guests.
• Close guest accounts at checkout and resolve dissatisfaction.
• Field guest complaints and develop effective solutions.
• Remain calm during emergencies and busy hotel activity; follow procedures.
• Flexible schedule and AM/PM/Weekend/Holiday availability.

Skills

Customer service

Cash handling

Communication skills

Hospitality experience

Attention to detail

Job description

HEI Hotels & Resorts is seeking a Front Desk/Guest Services Associate in Greenwich to assist guests during arrival and departure and provide a warm, informative welcome. You will handle registrations, answer inquiries, and coordinate with the team to ensure a smooth experience.

The role requires strong communication, basic计算, and the ability to multitask in a fast-paced environment. A flexible schedule including weekends and holidays is expected.