Front Desk Guest Experience Specialist

Coventry Residence Inn by Marriott; West Greenwich (RI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits for you and your family

Paid vacation

Job summary

Coventry Residence Inn in Greenwich, RI, is seeking a Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in and assign rooms while maintaining accurate records.

The role emphasizes high integrity in handling guest information, responding to requests and calls, and supporting daily hotel operations. It offers competitive pay, benefits, and opportunities in hospitality.

Qualifications

• Experience in customer service is required.
• Strong hospitality mindset and guest-focus.
• Ability to handle confidential information with integrity.
• Ability to answer and route calls accurately.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle confidential information, including guest records, with integrity.
• Promptly respond to guest requests and complaints; resolve issues.
• Answer and route calls; take guest messages with accuracy.
• Maintain cash drawer and perform transaction duties during shift.
• Keep records up-to-date, including registration cards and logs.
• Assist with sales and marketing efforts as directed by management.
• Ensure lobby and breakfast area remain clean.

Skills

Customer service

Hospitality mindset

Integrity

Phone etiquette

Job description

Coventry Residence Inn in Greenwich, RI, is seeking a Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in and assign rooms while maintaining accurate records.

The role emphasizes high integrity in handling guest information, responding to requests and calls, and supporting daily hotel operations. It offers competitive pay, benefits, and opportunities in hospitality.