Guest Services Agent - Part Time Front Desk

Hei Hotels Inc.; Greenwich, Northern (CT, KY); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

Meal in associate cafeteria

Free parking

Fitness center access

Hotel room discounts

Job summary

Hyatt Regency Greenwich is looking for a Part-time Front Office Agent to assist guests during arrival and departure on-site in Old Greenwich, CT. You will handle registration, payments, and key issuance with a courteous, service-first approach.

You should be comfortable answering phones, managing guest requests, and resolving issues while balancing a house bank and promoting hotel programs. Flexibility is required for AM/PM and weekends.

Qualifications

• Front desk experience preferred in hospitality or a hotel setting.
• Ability to greet guests warmly and handle inquiries professionally.
• Proficient in basic computer systems for registration and billing.

Responsibilities

• Greet guests with a friendly welcome and provide information on hours and attractions.
• Complete registration, verify guest details, input data and process payments.
• Answer phones promptly and route messages; assist with check-out and incident resolution.
• Balance house bank, imprint cards, and manage guest accounts and folios.
• Support brand programs and promotions; adapt to flexible AM/PM/weekend shifts.
• Remain calm during busy periods and emergencies; maintain high service standards.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Data entry

Job description

Hyatt Regency Greenwich is looking for a Part-time Front Office Agent to assist guests during arrival and departure on-site in Old Greenwich, CT. You will handle registration, payments, and key issuance with a courteous, service-first approach.

You should be comfortable answering phones, managing guest requests, and resolving issues while balancing a house bank and promoting hotel programs. Flexibility is required for AM/PM and weekends.