Guest Experience Agent — Front Desk

Stonebridge Companies; Grand Junction (CO); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Job summary

Stonebridge Companies in Grand Junction, CO is seeking a Guest Service Agent to support the Doubletree Grand Junction front desk. This part-time role handles check-in/check-out, guest inquiries, payments, and reservations to ensure high guest satisfaction.

Responsibilities include operating the front desk and reservation system, balancing cash, and maintaining lobby areas. The position requires excellent guest service and English fluency, with no- or minimal-exemption constraints.

Qualifications

• One year certificate from college or technical school; or 3–6 months related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system.
• Check registration (folio) cards for completeness, accuracy and legibility.
• Maintain accurate cash sheet and balance cash drawer.
• Answer calls within three rings and take guest messages accurately.

Skills

Accuracy and thoroughness

Guest service

Time management

Communication

Education

One year certificate from college or technical school

Tools

Reservation system

POS system

Job description

Stonebridge Companies in Grand Junction, CO is seeking a Guest Service Agent to support the Doubletree Grand Junction front desk. This part-time role handles check-in/check-out, guest inquiries, payments, and reservations to ensure high guest satisfaction.

Responsibilities include operating the front desk and reservation system, balancing cash, and maintaining lobby areas. The position requires excellent guest service and English fluency, with no- or minimal-exemption constraints.