Front Desk Guest Experience Specialist

Stonebridge; Glenwood Springs (CO); On-site; USD 20,000 - 29,000; Part time

Job summary

Stonebridge in Glenwood Springs, CO is seeking a part-time Guest Service Agent to join our front desk team. You will greet guests, check them in and out, and handle payments with accuracy while maintaining guest records in our hotel systems.

The role requires strong communication and customer service, ability to work a flexible schedule including evenings, weekends, and holidays, and basic familiarity with property management software. Experience at a hotel front desk is preferred.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Independent work

Tools

Property Management Systems

Word

Excel

Job description

Stonebridge in Glenwood Springs, CO is seeking a part-time Guest Service Agent to join our front desk team. You will greet guests, check them in and out, and handle payments with accuracy while maintaining guest records in our hotel systems.

The role requires strong communication and customer service, ability to work a flexible schedule including evenings, weekends, and holidays, and basic familiarity with property management software. Experience at a hotel front desk is preferred.