Guest Experience Front Desk Specialist

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company:

Job summary

JL Hospitality Management, LLC is seeking a friendly Front Desk Agent in Anchorage, AK. You will greet guests, register arrivals, handle check-ins/outs, and answer questions with a professional, courteous approach.

The ideal candidate is organized, calm under pressure, and comfortable using hotel systems. You will assist guests with reservations, provide local recommendations, process payments, and collaborate with housekeeping and other departments to ensure a memorable stay.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash-handling skills.
• Ability to learn hotel management systems.
• Ability to work independently and in a team.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests promptly with a warm, friendly, and professional welcome.
• Complete guest check-in and registration accurately and efficiently.
• Verify reservations, room types, rates, payment information, and other details.
• Assign guestrooms based on availability and guest needs.
• Prepare and issue room keys while following privacy procedures.
• Provide information about rooms, amenities, hours, and services.
• Process check-out accurately and efficiently.
• Review folios and ensure charges and payments are recorded.
• Handle payments and maintain cash records.
• Answer calls, emails, and guest inquiries promptly.
• Assist with reservations and transportation information as needed.
• Communicate guest requests to appropriate departments and follow up.

Skills

Friendly service

Strong communication

Attention to detail

Multitasking

Cash handling

Basic IT skills

Team player

Good judgment

Confidentiality

Flexible schedule

Driver's license

Job description

JL Hospitality Management, LLC is seeking a friendly Front Desk Agent in Anchorage, AK. You will greet guests, register arrivals, handle check-ins/outs, and answer questions with a professional, courteous approach.

The ideal candidate is organized, calm under pressure, and comfortable using hotel systems. You will assist guests with reservations, provide local recommendations, process payments, and collaborate with housekeeping and other departments to ensure a memorable stay.