Guest Experience Agent - Flexible Front Desk

Janus Hotels & Resorts; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Supportive team

Advancement opportunities

Flexible scheduling

Job summary

Janus Hotels & Resorts is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel environment.

The role emphasizes exceptional customer service, clear communication, and teamwork with housekeeping and maintenance to ensure guest satisfaction and smooth operations. Weekend availability is preferred, with opportunities for growth within the hotel group.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software.
• Strong communication and problem-solving skills.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma

Tools

Reservation software

Job description

Janus Hotels & Resorts is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel environment.

The role emphasizes exceptional customer service, clear communication, and teamwork with housekeeping and maintenance to ensure guest satisfaction and smooth operations. Weekend availability is preferred, with opportunities for growth within the hotel group.