Guest Experience Host – Front Desk & Events

Kolter Hospitality; Saint Petersburg (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Kolter Hospitality in Saint Petersburg, FL is seeking a Gallery Host to deliver service excellence by welcoming guests, processing check-ins and check-outs, issuing room keys, and resolving issues in line with Hyatt Place standards. You will assist with guest requests, upsell hotel services, and support event setup, while following safety procedures and hotel policies.

A positive attitude, teamwork, and a commitment to guest satisfaction are essential.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality in Saint Petersburg, FL is seeking a Gallery Host to deliver service excellence by welcoming guests, processing check-ins and check-outs, issuing room keys, and resolving issues in line with Hyatt Place standards. You will assist with guest requests, upsell hotel services, and support event setup, while following safety procedures and hotel policies.

A positive attitude, teamwork, and a commitment to guest satisfaction are essential.