Guest Experience Specialist - Front Desk

Highgate; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer"s

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Guest Service Agent in Boston to deliver attentive, courteous service at check-in, during the stay, and at checkout. You will help maximize occupancy and room revenue while upholding hotel standards.

The role requires strong communication, computer skills, and a friendly demeanor. Flexibility with long hours and ability to multitask are essential for success in a busy front desk environment.

Qualifications

• Experience in a hotel or related field preferred.
• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Must be able to stand for the full shift.
• Must be able to communicate clearly and professionally.

Responsibilities

• Greet and welcome guests at the Front Desk in line with Highgate Hotel standards.
• Maintain PBX console operation and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours of operation.
• Handle check-ins and checkouts in a courteous and efficient manner.
• Balance and prepare shift paperwork and reports.
• Maintain awareness of rates, packages and promotions and assist with reservations.

Skills

Customer service

Communication

Multitasking

Flexibility

Stand/walk for long periods

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Computer experience

Job description

Highgate Hotels is seeking a Guest Service Agent in Boston to deliver attentive, courteous service at check-in, during the stay, and at checkout. You will help maximize occupancy and room revenue while upholding hotel standards.

The role requires strong communication, computer skills, and a friendly demeanor. Flexibility with long hours and ability to multitask are essential for success in a busy front desk environment.