Guest Experience Agent - Front Desk

HVMG - Hospitality Ventures Management Group; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PayActive wage access

PTO and Paid Holidays

Full healthcare benefits

Job summary

HVMG - Hospitality Ventures Management Group in Birmingham, AL is seeking a Front Desk Agent to greet guests, handle check-ins and reservations, and provide warm, professional service throughout their stay.

You will be the first point of contact, answering inquiries and assisting guests with services and local attractions, while reporting to the Front Office Manager. This role offers opportunities across HVMG's nationwide portfolio with flexible scheduling and full healthcare benefits.

Qualifications

• Experience in hospitality is a plus.
• Combination of education and experience.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Handle reservations and guest inquiries.
• Provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Assist in maintaining a smooth front desk operation.

Skills

Customer service

English communication

Education

Combination of education and experience

Job description

HVMG - Hospitality Ventures Management Group in Birmingham, AL is seeking a Front Desk Agent to greet guests, handle check-ins and reservations, and provide warm, professional service throughout their stay.

You will be the first point of contact, answering inquiries and assisting guests with services and local attractions, while reporting to the Front Office Manager. This role offers opportunities across HVMG's nationwide portfolio with flexible scheduling and full healthcare benefits.