Guest Experience Agent - Front Desk

Austin Hilton Garden Inn by Hilton Cedar Park/Lakeline; Austin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical vision dental 401k

Paid vacation

Job summary

Hilton Garden Inn Austin is seeking a Guest Service Agent to warmly greet guests, check them in, assign rooms, and manage reservations. You will handle cash transactions, maintain records, and support sales efforts as directed by management.

The role emphasizes confidentiality, high integrity with guest data, and a commitment to exceptional service in a fast-paced hotel environment. Training provided; full-time schedule in Austin, TX.

Qualifications

• 0–1 year of customer service experience.
• Passionate about hospitality and guest experience.
• Ability to handle confidential guest records with integrity.
• Ability to answer and route calls accurately.

Responsibilities

• Greet, register, and assign rooms to guests.
• Maintain accurate cash drawer and transactions during shift.
• Handle guest requests and complaints promptly and professionally.
• Answer and route calls; take accurate messages.

Skills

Customer service

Hospitality

Integrity

Phone handling

Job description

Hilton Garden Inn Austin is seeking a Guest Service Agent to warmly greet guests, check them in, assign rooms, and manage reservations. You will handle cash transactions, maintain records, and support sales efforts as directed by management.

The role emphasizes confidentiality, high integrity with guest data, and a commitment to exceptional service in a fast-paced hotel environment. Training provided; full-time schedule in Austin, TX.