Guest Service Agent – Front Desk & Reservations (PTO, 401k)

Stonebridge; Austin (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent at Hilton Garden Inn Austin Airport to ensure smooth check-in and check-out procedures, maintain accurate guest records and provide outstanding guest services. Candidates should have previous front desk experience, strong communication skills, and the ability to resolve guest issues efficiently.

This role requires standing for long periods and flexibility for evening and holiday shifts. Benefits include medical coverage, PTO, and 401(k) matching.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively.
• Proficiency in using property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods.
• Keep accurate records of room availability and guest accounts.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Education

Experience in hotel front desk or guest service

Tools

Property management systems

Basic office software (Word, Excel)

Job description

Stonebridge is seeking a Guest Service Agent at Hilton Garden Inn Austin Airport to ensure smooth check-in and check-out procedures, maintain accurate guest records and provide outstanding guest services. Candidates should have previous front desk experience, strong communication skills, and the ability to resolve guest issues efficiently.

This role requires standing for long periods and flexibility for evening and holiday shifts. Benefits include medical coverage, PTO, and 401(k) matching.