Front Desk Guest Services Specialist

Stonebridge; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Stonebridge is seeking a Guest Service Agent at Hilton Garden Inn Austin Airport. Responsibilities include greeting guests, managing reservations, and ensuring a pleasant experience.

The ideal candidate will have strong customer service skills, proficiency in property management systems, and the ability to handle cash transactions. Flexibility in scheduling, including nights and weekends, is essential.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proven ability to handle cash transactions accurately.
• Excellent problem-solving abilities to resolve guest issues.

Responsibilities

• Greet and register guests upon their arrival.
• Maintain accurate records of room availability.
• Coordinate with housekeeping and maintenance staff.

Skills

Customer service skills

Communication skills

Proficiency in property management systems

Basic bookkeeping

Organizational skills

Tools

Word

Excel

Job description

Stonebridge is seeking a Guest Service Agent at Hilton Garden Inn Austin Airport. Responsibilities include greeting guests, managing reservations, and ensuring a pleasant experience.

The ideal candidate will have strong customer service skills, proficiency in property management systems, and the ability to handle cash transactions. Flexibility in scheduling, including nights and weekends, is essential.