Guest Service Agent

Austin Hilton Garden Inn by Hilton Cedar Park/Lakeline; Austin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical vision dental 401k

Paid vacation

Job summary

Hilton Garden Inn Austin is seeking a Guest Service Agent to warmly greet guests, check them in, assign rooms, and manage reservations. You will handle cash transactions, maintain records, and support sales efforts as directed by management.

The role emphasizes confidentiality, high integrity with guest data, and a commitment to exceptional service in a fast-paced hotel environment. Training provided; full-time schedule in Austin, TX.

Qualifications

• 0–1 year of customer service experience.
• Passionate about hospitality and guest experience.
• Ability to handle confidential guest records with integrity.
• Ability to answer and route calls accurately.

Responsibilities

• Greet, register, and assign rooms to guests.
• Maintain accurate cash drawer and transactions during shift.
• Handle guest requests and complaints promptly and professionally.
• Answer and route calls; take accurate messages.

Skills

Customer service

Hospitality

Integrity

Phone handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

Full Time Clerical Austin Hilton Garden Inn, Austin, TX, US 2 Attachments

7 days ago Requisition ID: 10790

Salary Range: $16.00 To $18.00 Hourly

Guest Service Agent/Front Desk Agent

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.