Guest Services Agent

Stonebridge; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Stonebridge is seeking a Guest Service Agent at Hilton Garden Inn Austin Airport. Responsibilities include greeting guests, managing reservations, and ensuring a pleasant experience.

The ideal candidate will have strong customer service skills, proficiency in property management systems, and the ability to handle cash transactions. Flexibility in scheduling, including nights and weekends, is essential.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proven ability to handle cash transactions accurately.
• Excellent problem-solving abilities to resolve guest issues.

Responsibilities

• Greet and register guests upon their arrival.
• Maintain accurate records of room availability.
• Coordinate with housekeeping and maintenance staff.

Skills

Customer service skills

Communication skills

Proficiency in property management systems

Basic bookkeeping

Organizational skills

Tools

Word

Excel

Job description

Overview

Guest Service Agent at Hilton Garden Inn Austin Airport, Austin, Texas. FLSA: Non-Exempt. Status: Full Time. Reports to: Front Office Manager. Pay Range: $17.00 per hour.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

• Primarily indoor work within the hotel’s front desk and lobby areas.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties and Legal/EEO

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members.