Guest Experience Agent – Front Desk

Hilton San Antonio; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Hilton San Antonio is seeking a Guest Services Agent to join their Front Office team. The role involves greeting and checking guests in/out, responding to requests, and maintaining a professional demeanor. Candidates should possess strong customer service skills and be comfortable working varied shifts.

Previous experience in hospitality or customer service and knowledge of hotel Property Management Systems are preferred. This is a great opportunity for those passionate about delivering exceptional service.

Qualifications

• Previous hospitality or customer service experience preferred.
• Professional, friendly, and welcoming demeanor.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.

Skills

Strong customer service and communication skills

Problem-solving ability

Ability to multitask in a fast-paced environment

Basic computer and data-entry proficiency

Education

High school diploma preferred

Tools

Hotel Property Management Systems (PMS)

Job description

Hilton San Antonio is seeking a Guest Services Agent to join their Front Office team. The role involves greeting and checking guests in/out, responding to requests, and maintaining a professional demeanor. Candidates should possess strong customer service skills and be comfortable working varied shifts.

Previous experience in hospitality or customer service and knowledge of hotel Property Management Systems are preferred. This is a great opportunity for those passionate about delivering exceptional service.