Guest Experience Front Desk Specialist - Flexible Scheduling

Hilton Garden Inn Austin Central; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hilton Garden Inn Austin Central is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist guests with check-in and check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability.

The ideal candidate communicates clearly, stays positive under pressure, and helps guests have a seamless stay. Proficiency in English is required; knowledge of other languages is a plus, and basic computer skills are essential

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Hospitality standards knowledge

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Hilton Garden Inn Austin Central is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist guests with check-in and check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability.

The ideal candidate communicates clearly, stays positive under pressure, and helps guests have a seamless stay. Proficiency in English is required; knowledge of other languages is a plus, and basic computer skills are essential