Front Desk Guest Experience Agent

Guru Hospitality; Gulfport (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk to assist Guest Service Agents with checking in and checking out guests, contributing to outstanding guest experiences and hotel profitability. You would support front office operations and provide accurate information, while offering local recommendations and directions.

The role emphasizes integrity, urgency, and dependability, with a strong customer focus and team-oriented collaboration across hotel departments to ensure smooth guest service

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel and local attractions
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently and provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service

Integrity

Customer focus

Job description

Guru Hospitality is seeking a Front Desk Clerk to assist Guest Service Agents with checking in and checking out guests, contributing to outstanding guest experiences and hotel profitability. You would support front office operations and provide accurate information, while offering local recommendations and directions.

The role emphasizes integrity, urgency, and dependability, with a strong customer focus and team-oriented collaboration across hotel departments to ensure smooth guest service