Guest Experience Pro - Flexible Hours, Stay Discounts

AC Atlanta Perimeter; Dunwoody (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits Options

401(k) with matching

Employee Assistance Program

Stay Discounts

Job summary

AC Atlanta Perimeter is seeking a Guest Services / Front Desk Representative to deliver exceptional customer service. The representative will handle guest check-in/check-out, respond to inquiries and ensure guest satisfaction through high standards of service.

The ideal candidate should possess strong communication skills, a team-oriented mindset, and knowledge of hotel systems. Responsibilities include cash handling, assisting guests with requests, and supporting the housekeeping team. Join us in a collaborative and dynamic work environment where inclusivity and service excellence drive our success.

Qualifications

• Strong understanding of customer service principles and practices.
• Able to handle guest issues with urgency and professionalism.
• Must maintain confidentiality of sensitive information.

Responsibilities

• Deliver outstanding service to guests during their stay.
• Assist with check-in and check-out processes.
• Handle guest requests and provide information as needed.
• Manage cash drawer and ensure security of hotel assets.
• Communicate with housekeeping to ensure room availability.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Ability to work under pressure

Tools

PMS reservation systems

Office machines

Cash handling systems

Job description

AC Atlanta Perimeter is seeking a Guest Services / Front Desk Representative to deliver exceptional customer service. The representative will handle guest check-in/check-out, respond to inquiries and ensure guest satisfaction through high standards of service.

The ideal candidate should possess strong communication skills, a team-oriented mindset, and knowledge of hotel systems. Responsibilities include cash handling, assisting guests with requests, and supporting the housekeeping team. Join us in a collaborative and dynamic work environment where inclusivity and service excellence drive our success.