Guest Experience Agent — Front Desk

Pyramid Global Hospitality; Arkansas; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and provide information about the hotel and local area at the Inn at Perry Cabin on the Eastern Shore.

The role emphasizes guest service, handling requests, promoting hotel programs, and collaborating with team members; requires a high school diploma, outgoing personality, and availability for weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Must be available to work weekends and holidays.
• Ability to stand for the duration of the shift.

Responsibilities

• Check guests in and register arrivals, provide hotel information.
• Deliver excellent customer service and engage with guests to create a positive experience.
• Promote and sell hotel programs and services.
• Be knowledgeable of emergency procedures and policies.

Skills

Customer service

Outgoing personality

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and provide information about the hotel and local area at the Inn at Perry Cabin on the Eastern Shore.

The role emphasizes guest service, handling requests, promoting hotel programs, and collaborating with team members; requires a high school diploma, outgoing personality, and availability for weekends and holidays.