Guest Experience Director – Front Office Operations

Pyramid Global Hospitality; Saint Michaels (MD); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Employee discounts

Job summary

The Inn at Perry Cabin, part of Pyramid Global Hospitality, is seeking a Department Head, Director of Front Office, to lead all Front Office operations and deliver exceptional guest service in a Forbes standards environment. This key leadership role drives guest satisfaction and operational excellence across the property.

You will oversee Front Desk Supervisors, Night Audit, Guest Services, and collaborate with resort management to ensure smooth arrivals, accurate billing, and a welcoming guest

Responsibilities

• Oversee Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services to ensure smooth workflow and hotel standards.
• Lead interview, hiring, and training for front office staff; provide performance feedback.
• Ensure warm arrivals, welcome guests, and personalize the guest experience at the front desk.
• Oversee payroll and timekeeping for front office staff; manage vendor relationships for bell/valet staff.
• Ensure cleanliness and tidiness of lobby areas, front desk, and related spaces.
• Coordinate with Resort Manager and other departments to ensure smooth arrivals and departures.

Job description

The Inn at Perry Cabin, part of Pyramid Global Hospitality, is seeking a Department Head, Director of Front Office, to lead all Front Office operations and deliver exceptional guest service in a Forbes standards environment. This key leadership role drives guest satisfaction and operational excellence across the property.

You will oversee Front Desk Supervisors, Night Audit, Guest Services, and collaborate with resort management to ensure smooth arrivals, accurate billing, and a welcoming guest