Guest Experience Concierge - Luxury Inn

Pyramid Global Hospitality; Saint Michaels (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Pet Insurance

Accident Insurance

401(k) with employer match

Paid time off

Employee discounts

Job summary

Pyramid Global Hospitality welcomes you to join the Inn at Perry Cabin, a Forbes 4-star luxury resort on the Miles River, along Maryland’s Eastern Shore. Our team delivers personalized service across a premier waterfront property, offering a collaborative, growth‑oriented environment.

In this role you will greet guests, check in, handle requests, and promote hotel programs. We provide comprehensive benefits, competitive pay, and a supportive culture that values service excellence.

Qualifications

• High school diploma or equivalent is required.
• Strong guest service orientation and a genuine desire to help guests.
• Outgoing, engaging personality with excellent communication.
• Proficient computer skills and basic office software.
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must be able to stand for extended periods and work varied shifts including weekends.

Responsibilities

• Check guests in and out, ensuring accurate billing and preferences.
• Provide exceptional service and resolve guest issues to deliver WOW moments.
• Promote and sell hotel programs and services where appropriate.
• Collaborate with other departments and hotel/resort staff.
• Follow standard procedures for posting, cash handling, and refunds.
• Assist other departments as needed.

Skills

Communication skills

Guest services

Teamwork

Computer literacy

Verbal & written English

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality welcomes you to join the Inn at Perry Cabin, a Forbes 4-star luxury resort on the Miles River, along Maryland’s Eastern Shore. Our team delivers personalized service across a premier waterfront property, offering a collaborative, growth‑oriented environment.

In this role you will greet guests, check in, handle requests, and promote hotel programs. We provide comprehensive benefits, competitive pay, and a supportive culture that values service excellence.