Guest Experience Agent - Front Desk

Remington Hotels; Albuquerque (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hotels is seeking a front desk professional in Albuquerque, NM to warmly welcome guests, manage check-ins/outs, and handle payments. You will post charges, support reservation requests, and assist guests with discounts and cancellations while maintaining accurate records from the Front Office system.

Ideal candidates are team players with strong communication skills, able to work varying shifts including nights, weekends, and holidays.

Qualifications

• Experience in guest-facing role preferred.
• Ability to handle cash and credit card transactions accurately.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately for all services and items.
• Operate Front Office system for daily transactions.
• Manage cash handling and guest payments with accuracy.
• Review reservations with special requests and block rooms.
• Understand hotel rates, discounts, and applicable policies.
• Take same-day reservations and follow cancellation procedures.

Skills

Customer service

Effective communication

Team player

Cash handling

Job description

Remington Hotels is seeking a front desk professional in Albuquerque, NM to warmly welcome guests, manage check-ins/outs, and handle payments. You will post charges, support reservation requests, and assist guests with discounts and cancellations while maintaining accurate records from the Front Office system.

Ideal candidates are team players with strong communication skills, able to work varying shifts including nights, weekends, and holidays.