Front Desk Guest Experience Agent — Day/Night Flex

Palette Hotels; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Palette Hotels in El Paso, TX is seeking a Front Desk Agent to warmly welcome guests from check-in to check-out. You will uphold service standards, handle guest requests, and collaborate with team members to deliver a seamless experience.

Ideal candidates will have a positive attitude, strong communication, and IT proficiency, with the flexibility to work Day and Night shifts in a fast-paced hospitality environment. Bilingual Spanish skills are a plus.

Qualifications

• Positive attitude and communication are essential.
• Commitment to high-level customer service.
• Excellent grooming standards.
• Flexibility to respond to various work situations.
• Willingness to work Day and Night shifts.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Address guest requests and resolve issues promptly.
• Coordinate with Night Auditor on front desk tasks.
• Generate nightly reports as required.
• Communicate guest needs to relevant departments.

Skills

Positive attitude

Good communication

Customer service

Grooming standards

Day/Night shift flexibility

Tools

IT proficiency

Job description

Palette Hotels in El Paso, TX is seeking a Front Desk Agent to warmly welcome guests from check-in to check-out. You will uphold service standards, handle guest requests, and collaborate with team members to deliver a seamless experience.

Ideal candidates will have a positive attitude, strong communication, and IT proficiency, with the flexibility to work Day and Night shifts in a fast-paced hospitality environment. Bilingual Spanish skills are a plus.