Front Desk: Guest Experience Leader (Evenings)

Palette Hotels; Kent (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Palette Hotels is seeking a Front Desk Agent to provide exceptional guest service from check-in through check-out, ensuring a positive first impression and smooth operations across the hotel. The role emphasizes strong communication, professionalism, and flexibility to cover day and night shifts.

Ideal candidates will have at least two years of Front Desk experience, knowledge of the hospitality industry, and proficiency with IT systems.

Qualifications

• Two years Front Desk experience.
• Knowledge of the hospitality industry.
• Speak Spanish.

Responsibilities

• Assist guests through check-in and check-out.
• Handle guest complaints promptly and professionally.
• Support the Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Inform departments of special requests, early/late departures and room changes.
• Maintain communication across hotel areas.
• Follow fire, health and safety regulations.
• Contribute to environmentally friendly operations.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Day/Night shifts

Spanish language

IT proficiency

Education

Front Desk experience

Job description

Palette Hotels is seeking a Front Desk Agent to provide exceptional guest service from check-in through check-out, ensuring a positive first impression and smooth operations across the hotel. The role emphasizes strong communication, professionalism, and flexibility to cover day and night shifts.

Ideal candidates will have at least two years of Front Desk experience, knowledge of the hospitality industry, and proficiency with IT systems.