Front Desk Agent - Residence Inn Fort Worth, TX

Palette Hotels; Fort Worth (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Training & development programs

Promotion from within

Team-based culture

Competitive salary

Job summary

Palette Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests and manage check-in/check-out, ensuring an exceptional experience. The role emphasizes guest services, accurate records, and proactive communication with hotel departments.

The position requires flexibility for day and night shifts, a professional appearance, and strong IT skills to support nightly reporting and guest requests. Palette Hotels values safety, teamwork, and guest satisfaction.

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexible work schedule Day Shift and Night Shift.
• Two years Front Desk experience.
• Knowledge of the hospitality industry.
• High level of IT Proficiency.
• Able to speak and understand Spanish.

Responsibilities

• Assist guests and guest services to contribute to an exceptional experience from check-in through check-out.
• Act in accordance with security and emergency procedures and manage the instigation of these as required.
• Ensure that all guest complaints are managed, recorded, and resolved promptly.
• Support the Night Auditor with Front Desk and accounting duties.
• Produce nightly reports, as required.
• Inform departments of special requests, early/late departures, room changes and other guest requests.
• Maintain good communication with all hotel areas.
• Follow fire, health and safety regulations and procedures when required.
• Serve the team in an environmentally-conscious manner.

Skills

Customer service

Communication

Grooming standards

IT proficiency

Spanish

Job description

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints managed, recorded, and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Flexible work schedule Day Shift and Night Shift

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Two years Front Desk experience
• Knowledge of the hospitality industry
• High level of IT Proficiency
• Able to speak and understand Spanish

Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates.

We support our associates with

• highly competitive salaries
• outstanding health benefits
• extensive training and development programs
• promotion from within the organization
• a positive team-based culture where people make the difference.

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.