Front Desk Experience Specialist (Flexible Shifts)

Palette Hotels; Spring (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

Palette Hotels in Spring, TX is seeking a Front Desk Agent to greet guests, assist with check-in and check-out, and help ensure an overall exceptional experience.

The role requires a positive attitude, excellent communication, Spanish language ability, and a flexible schedule for day and night shifts. IT proficiency and familiarity with hotel operations are valued.

Join Palette Hotels to contribute to guest satisfaction, maintain standards, and be part of a friendly team in a hotel environment.

Qualifications

• Two years Front Desk experience
• Knowledge of the hospitality industry
• High level IT proficiency
• Ability to speak and understand Spanish

Responsibilities

• Act in accordance with security and emergency procedures and manage instigation as required
• Ensure guest complaints are managed, recorded, and resolved promptly
• Support the Night Auditor with Front Desk and accounting duties
• Produce nightly reports as required
• Inform departments of special requests, early/late departures, room changes and other guest requests
• Maintain good communication and work relationships in all hotel areas
• Follow fire, health and safety regulations and procedures

Skills

Communication

Customer service

Grooming standards

Positive attitude

Flexibility

Spanish language

Job description

Palette Hotels in Spring, TX is seeking a Front Desk Agent to greet guests, assist with check-in and check-out, and help ensure an overall exceptional experience.

The role requires a positive attitude, excellent communication, Spanish language ability, and a flexible schedule for day and night shifts. IT proficiency and familiarity with hotel operations are valued.

Join Palette Hotels to contribute to guest satisfaction, maintain standards, and be part of a friendly team in a hotel environment.