Guest Experience Agent - Full-Time, Year-Round Growth

Lake Austin Spa Resort; Northern (KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Opportunity for growth

Supportive team

Job summary

The Sanderling Resort in Kitty Hawk, NC is seeking a full-time front desk associate to warmly welcome guests and manage reservations. This year-round role requires flexibility to work day and evening shifts and deliver outstanding service in a fast-paced environment.

You will handle guest inquiries, assist with check-in/out, and resolve issues to ensure memorable stays. Hospitality experience and a guest-service mindset are encouraged, with growth opportunities in a supportive team.

Qualifications

• Guest-focused service mindset with a commitment to guest satisfaction.
• Ability to stay organized, manage multiple tasks, and meet deadlines.
• Calm under pressure with good judgment and problem-solving skills.

Responsibilities

• Greet guests, answer inquiries, and manage reservations with courtesy.
• Describe room accommodations and amenities to guests.
• Handle guest payments and present folios accurately.
• Coordinate with other departments to fulfill guest requests.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of arrivals, groups, and inventory.

Skills

Guest service mindset

Organizational skills

Works well under pressure

Attention to detail

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Outlook

Job description

The Sanderling Resort in Kitty Hawk, NC is seeking a full-time front desk associate to warmly welcome guests and manage reservations. This year-round role requires flexibility to work day and evening shifts and deliver outstanding service in a fast-paced environment.

You will handle guest inquiries, assist with check-in/out, and resolve issues to ensure memorable stays. Hospitality experience and a guest-service mindset are encouraged, with growth opportunities in a supportive team.