Guest Experience Lead – Front Desk (Full-Time, Growth)

The Sanderling; Kitty Hawk (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

The Sanderling Hotel in Kitty Hawk, NC seeks a dedicated Front Desk Associate to welcome guests, manage reservations, and ensure a memorable stay.

You will answer calls, assist guests with special requests, and coordinate with departments to deliver outstanding service while maintaining accuracy in guest records. Local, non-sponsor applicants preferred and ability to work varied shifts is a plus.

Qualifications

• Guest service mindset and ability to ensure every guest has an amazing stay.
• High school or equivalent preferred.
• 1 to 2 years in a similar experience preferred.
• Strong organizational, prioritization skills and ability to work well under pressure.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in the system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.
• Replenish, organize, and maintain the retail areas.

Job description

The Sanderling Hotel in Kitty Hawk, NC seeks a dedicated Front Desk Associate to welcome guests, manage reservations, and ensure a memorable stay.

You will answer calls, assist guests with special requests, and coordinate with departments to deliver outstanding service while maintaining accuracy in guest records. Local, non-sponsor applicants preferred and ability to work varied shifts is a plus.