Guest Experience Agent - Flexible Scheduling & Growth

White Lodging Services, Inc.; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) match

PTO rollover

Wellness tools

Tuition reimbursement

Hotel room discounts

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent in Nashville to warmly greet guests, manage reservations, and ensure a seamless check-in and check-out experience.

You will uphold service standards across our hotel properties and help guests feel welcome from arrival to departure. The ideal candidate offers strong communication and a customer-first mindset, thriving in a fast-paced, guest-facing environment.

Qualifications

• Strong communication and customer-service skills are essential.
• Ability to adapt to changing guest needs and schedules.
• Comfort with handling reservations and check-in/out processes.

Responsibilities

• Greet and check-in/check-out guests efficiently and warmly.
• Manage reservations and room assignments to optimize occupancy.
• Follow cash handling and accounting procedures.
• Learn hotel services, rates, and locations to assist guests consistently.
• Maintain lobby cleanliness and security of guest information.
• Address guest concerns promptly and professionally.
• Support other front desk duties as assigned.

Skills

Communication skills

Customer service

Flexibility

Front desk teamwork

Outgoing personality

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent in Nashville to warmly greet guests, manage reservations, and ensure a seamless check-in and check-out experience.

You will uphold service standards across our hotel properties and help guests feel welcome from arrival to departure. The ideal candidate offers strong communication and a customer-first mindset, thriving in a fast-paced, guest-facing environment.