Guest Services Concierge — Front Desk, Flexible Scheduling & Growth

White Lodging; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) matching

PTO with rollover

Wellness tools

Tuition reimbursement

Room & dining discounts

Growth opportunities

Employee Assistance Program

Medical insurance (start day 1)

Life insurance

Disability insurance

Paid parental leave

Job summary

White Lodging is seeking a Front Desk Agent to join our Nashville hospitality team. You will welcome guests, check them in and out, and ensure a smooth arrival experience across our premium-brand properties.

The ideal candidate has strong communication skills, a customer-first mindset, and thrives in a fast-paced, guest-facing environment. Prior hospitality experience is helpful but not required; we offer growth opportunities and a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset and problem-solving abilities.
• Ability to adapt to varying guest needs and schedules.
• Wollows a team-oriented approach and proactive attitude.
• Comfortable working in a fast-paced, guest-facing environment.
• Hospitality experience is helpful but not required.

Responsibilities

• Welcome and register hotel guests with a warm, efficient approach.
• Manage reservations and ensure a seamless check-in/check-out experience.
• Follow cash handling and accounting procedures accurately.
• Acquire thorough knowledge of hotel services, hours, locations, and amenities.
• Assist in maintaining lobby and entrance cleanliness and safety.
• Protect guest and hotel information with discretion and confidentiality.
• Respond to and resolve guest concerns or requests promptly.
• Perform additional duties as assigned by supervisory staff.

Skills

Communication

Customer service

Flexibility

Team player

Positive attitude

Hospitality experience

Stamina for long hours

Job description

White Lodging is seeking a Front Desk Agent to join our Nashville hospitality team. You will welcome guests, check them in and out, and ensure a smooth arrival experience across our premium-brand properties.

The ideal candidate has strong communication skills, a customer-first mindset, and thrives in a fast-paced, guest-facing environment. Prior hospitality experience is helpful but not required; we offer growth opportunities and a supportive team culture.