Guest Experience Concierge

Makeready-LL; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO exchange

Maternity/Paternity leave

Pet insurance

401(k) with company match

Student loan repayment

Job summary

Makeready LLC in Nashville, TN is seeking a friendly Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide information about rooms and local amenities. This full-time role requires a patient, professional demeanor, the ability to stand for extended periods, and a genuine passion for hospitality.

You will coordinate payments, respond to requests promptly, and help guests create memorable visits.

Qualifications

• Experience in guest services or hospitality is preferred.
• Strong communication and interpersonal abilities.
• Professional and welcoming presence at the front desk.

Responsibilities

• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, available rooms, and amenities during check-in.
• Inform guests about payment methods and verify cards on file or collect upon arrival.
• Perform all check-in and check-out tasks.
• Respond to requests in a timely and professional manner.
• Maintain an approachable and personable demeanor.
• Handle guest needs with a sense of urgency.
• Stand for extended periods as required.

Skills

Customer service

Communication skills

Professional demeanor

Job description

Makeready LLC in Nashville, TN is seeking a friendly Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide information about rooms and local amenities. This full-time role requires a patient, professional demeanor, the ability to stand for extended periods, and a genuine passion for hospitality.

You will coordinate payments, respond to requests promptly, and help guests create memorable visits.