Guest Services Front Desk Agent - Flexible Scheduling & Growth

White Lodging Services, Inc.; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program

401(k) with company match

Vacation/PTO with rollover

Tuition reimbursement

Discounts on hotel rooms

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure a smooth check-in and check-out experience across our hotel properties.

You will respond to guest needs with a customer-first mindset, handle cash procedures accurately, and collaborate with team members to deliver exceptional hospitality in a dynamic, guest-facing environment. This on-site role offers flexible scheduling and growth opportunities, with perks supporting work-life

Qualifications

• Strong communication skills are essential for interacting with guests and colleagues.
• Customer-first mindset and friendly demeanor are required for a positive guest experience.
• Ability to adapt to varying situations in a fast-paced hotel environment.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Strong communication

Customer service

Flexibility

Team player

Guest relations

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure a smooth check-in and check-out experience across our hotel properties.

You will respond to guest needs with a customer-first mindset, handle cash procedures accurately, and collaborate with team members to deliver exceptional hospitality in a dynamic, guest-facing environment. This on-site role offers flexible scheduling and growth opportunities, with perks supporting work-life