Guest Experience Agent — Flexible Scheduling & Growth

Flynn Hospitality; Georgia; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Welcoming team culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Tuition assistance

401(k) with company match

Promoting from within

Job summary

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and handle reservations using Hilton or Marriott systems. You’ll resolve guest inquiries, coordinate with housekeeping, and promote loyalty programs.

The ideal candidate has friendly customer service, front desk experience, and the ability to multitask, with open availability for all shifts including overnights. Competitive pay and growth opportunities are offered.

Qualifications

• Customer-focused service with a welcoming demeanor.
• Experience at hotel front desk preferred.
• Familiarity with PMS systems like FOSSE a plus.

Responsibilities

• Welcome and check in guests using property systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues professionally and positively.
• Coordinate with housekeeping and engineering as needed.
• Promote loyalty programs and upsell amenities.

Skills

Friendly service

Front desk experience

PMS systems (FOSSE)

Multitasking

Overnight shifts

Job description

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and handle reservations using Hilton or Marriott systems. You’ll resolve guest inquiries, coordinate with housekeeping, and promote loyalty programs.

The ideal candidate has friendly customer service, front desk experience, and the ability to multitask, with open availability for all shifts including overnights. Competitive pay and growth opportunities are offered.